CIC: provide the IP address for on line transactions made on the appellant’s ATM Card, the transaction details consisting of amount of purchase, date and time and the complete address of the Cyber Crime Cell to the appellant
1. The appellant, Shri Phuleshwar Yadav, submitted RTI application dated 25 September 2012 before the Branch Manager, State Bank of India, Chauri Chaura; seeking information regarding transfer of money without his consent from his a/c no. 30302822493 on various specified dates.
2. Vide reply 5 November 2012, CPIO furnished the information to the appellant. Not satisfied with the CPIO’s reply, the appellant preferred an appeal dated 14 December 2012 to the first appellate authority (FAA) alleging that he had been provided incomplete information by the CPIO concerned. Vide order dated 5 February 2013, FAA upheld the CPIO’s decision but keeping in mind the appeal filed by the appellant, directed the CPIO to furnish more precise information to the appellant.
3. Not satisfied with the response of the public authority, the appellant preferred second appeal before the Commission.
4. The matter was heard today. The appellant submitted that he sought information about withdrawal of Rs.25,000/through 5 withdrawals from his savings account on 28.9.2010 and 01.10.2010. On 1 October, 2010, it was found that only Rs 12, 712/is left as balance amount. Upon enquiring from the bank’s Chauri Choura Branch, he was informed that through multiple transactions, Rs. 25,000/had been withdrawn between 28.9.2010 and 1.10.2010 that period. The appellant submitted that he had not made any ATM transaction in between 28 September 2010 to 1 October 2010. He further claimed that no one in his family was literate and he himself was not a computer literate. Hence, RTI application was filed by him to know the details of the transaction for the total amount of Rs. 25,000/from his account.
5. The respondents submitted that through five different online transactions, Rs. 25000/has been debited from the appellant’s account. Prima facie, it appeared to be a case of online theft, since that can be done by knowing the Card Number and ATM PIN, which might have got leaked. The details of these five online transactions may be provided to the appellant, after obtaining from Corporate Centre, which would include the date, time and place i.e., I.P. Address of the website where online payment was made. Also the appellant will be given the address of the Cyber Crime Cell, where he may lodge a complaint against this alleged theft.
6. The CPIO further agreed to provide all the above information in Hindi language, as far as possible, in order to help the appellant.
7. The Commission accepts the respondents’ submissions and directs them to provide the IP address for on line transactions made on the appellant’s ATM Card, the transaction details consisting of amount of purchase, date and time and the complete address of the Cyber Crime Cell to the appellant within 15 days of receiving the order. The information of the Commission is to be provided, free of cost.
Citation: Shri Phuleshwar Yadav v. State Bank of India in Appeal: No. CIC/VS/A/2013/001422/MP