Appellant: due to delay in receipt of his insurance policy documents, he suffered a loss of Rs. 20000/- Respondent: appellant had not submitted the requisite documents on the maturity of policy - CIC: provide copy of instructions for the mode of dispatch
1. The appellant Shri O.P. Rajput has submitted RTI application dated 27 June 2012 before the Central Public Information Officer (CPIO), Life Insurance Corporation of India, Haldwani, Uttarakhand; seeking information relating to payment of his Policy No.240288930.
2. Vide CPIO order dated 19 July 2012, CPIO furnished the requisite information on both the points to the appellant. Information was provided within the prescribed period of time.
3. Not satisfied by the CPIO’s reply, the appellant preferred first appeal to the First Appellate Authority (FAA) dated 30 July 2012 alleging that irrelevant information has been supplied to him by the CPIO concerned.
4. Vide FAA order dated 25 August 2012, the FAA upheld the decision of the CPIO and again furnished the detailed information to the appellant. FAA passed the order within specified period of time.
5. Being aggrieved and not satisfied by the above response of the Public Authority, the appellant preferred second appeal before the Commission alleging that he has not received complete and satisfactory information.
6. The matter was heard today. Shri Om Prakash Rajput, the appellant and the respondents Sh. B.S. Pangtey, Manager, CRM, CPIO, LIC, Haldwani along with Shri Jitendra Kumar Kala, Branch Manager, Kashipur and CPIO attend the hearing through videoconferencing.
7. The appellant Sh. Rajput stated that he received his insurance policy documents after eight months and therefore, he suffered a loss of Rs. 20000/- approximately. The respondents submitted that actually the appellant had not submitted the requisite documents on the maturity of the policy and thus they were unable to make the payment. They also stated that in view of the appellant’s letter, his policy no. 240288930 was paid to him keeping a cheque of Rs. 20,720/- for a new policy and the cheque for balance amount Rs. 68,980/- was sent to him by registered post. The appellant denied sending any communication in this regard and insisted that he had not got the full amount. The respondent agreed to provide him with a copy of his letter / documents asking for a new policy. He also submitted that he wanted a copy of instructions on the mode of despatch of policy documents.
8. (1) The respondents will provide the copy of instructions as available with them for the mode of despatch of policy documents.
(2) The respondents will also provide the copy of the letter / documents sent by the appellant according to which a cheque of Rs. 20,720/- was kept by the LIC in their favour.
(3) The action on the above should be completed within 15 days of the receipt of or order.
Citation: Shri O.P. Rajut v. Life Insurance Corporation of India in Appeal: No. CIC/DS/A/2012/002699/MP