CIC expressed serious concern about the state of recordkeeping within the CGHS and directed to depute a team of officials to enquire into the entire matter & provide information; A comprehensive policy for digitization of its records to be evolved

The applicant sought information regarding the list of pensioners, who are receiving pension from Andaman and Nicobar Islands administration under jurisdiction of Pay and Accounts Office Code 071383, issued by CGHS card in CGHS covered cities across India as also the list along with their details such as names, designation, CGHS card number, date of issue, etc. The Respondent expressed his inability to address the issues raised and stated that since issuance of CGHS cards was decentralized, no specific data was available with them. The CIC noted that the DoPT constituted a Task Force for the effective implementation of Section 4 of the RTI Act and a subgroup had issued certain guidelines. The CIC expressed serious concern about the state of recordkeeping within the CGHS and directed the Director to depute a team of officials to enquire into the entire matter and provide information to the Appellant. The CIC also directed that a comprehensive and robust policy for digitization of its records should be evolved and implemented within a time bound manner for the ease and convenience of all concerned.

O R D E R

FACTS:

The Appellant vide his RTI application sought information regarding the list of pensioners, who are receiving pension from Andaman and Nicobar Islands administration under jurisdiction of Pay and Accounts Office Code 071383, issued by CGHS card in CGHS covered cities across India as also the list along with their details such as names, designation, CGHS card number, date of issue, etc. The CPIO, vide its letter dated 21.07.2017 transferred the RTI application to the CPIO’s, Office of the All CGHS Cities, under Section 6(3) of the RTI Act, 2005, for further necessary action at their end. Dissatisfied with the response, the Appellant approached the FAA. The FAA, vide its order dated 24.08.2017, forwarded the Appeal to the First Appellate Authorities, AD all CGHS cities etc.

HEARING:

Facts emerging during the hearing:

The following were present:

Appellant: Mr. Abhishek Kumar through VC;

Respondent: Dr. Manoj Jain, Additional DDG (HQ), Dr. Suman Nanda, CMO and Ms. Shashi Rawat, SO;

The Appellant reiterated the contents of the RTI application and stated that the information sought had not been received. He drew the attention of the Commission to the judgment of the Hon’ble Delhi High Court in the matter of Shikha Bagga Vs. Public Information Officer, Directorate of Education and Another’s, in W. P. (C) 4172/2017 dated 13.07.2017 wherein the Court had set-aside the decision of the Directorate of Education to transfer the applications to different authorities. In its reply, the Respondent expressed his inability to address the issues raised by the Appellant and stated that since issuance of CGHS cards was decentralized, no specific data was available with them. On a query from the Commission regarding the budgeting for the yearly expenditure, it was informed that based on the statement of expenditure made available by the concerned offices, an approximate calculation of the budget was undertaken year on year. The Commission was also in receipt of an e-mail from the Appellant dated 11.03.2019 wherein with regard to mere transfer of his RTI application by the Respondent, a reference of the decision of the Hon’ble Delhi High Court in the matter of Shikha Bagga Vs. Public Information Officer, Directorate of Education and Another’s, in W. P. (C) 4172/2017 dated 13.07.2017, was referred, in which, the writ petition filed by the petitioner was allowed and the impugned letters/orders dated 18.04.2017 and 22.04.2017 transferring the petitioner’s application to various officers and school’s were set aside. However, it was further clarified by the Court that the question whether the information sought for ought to be made available to the petitioner under the provisions of the Act, that question would be examined by the Respondent Public Authority in the first instance. Hence, it was inter alia prayed to the Commission to direct the Respondent based on the above referred decision of the HC, to provide him the desired information as sought in the RTI application. Several other correspondences/trails of an e-mail, taken place between the Appellant and the Respondent Public Authority, were also forwarded to the Commission.

The Commission was also in receipt of a written submission from the Respondent, Additional Deputy Director General (HQ), CGHS-III, dated 11.03.2019 wherein it was informed that the Directorate had transferred the RTI application to the CPIO’s, O/o the AD’s of the all CGHS cities vide letter their dated 21.07.2017. The First Appeal was also transferred to the First Appellate Authorities, AD’s of the all CGHS vide their letter dated 21.09.2017 for necessary action. Reply to RTIs received from various CPIO’s was also enclosed. The Commission referred to the definition of information u/s 2(f) “information” means any material in any form, including records, documents, memos, e-mails, opinions, advices, press releases, circulars, orders, logbooks, contracts, reports, papers, samples, models, data material held in any electronic form and information relating to any private body which can be accessed by a public authority under any other law for the time being in force; “information” means any material in any form, including records, documents, memos, e-mails, opinions, advices, press releases, circulars, orders, logbooks, contracts, reports, papers, samples, models, data material held in any electronic form and information relating to any private body which can be accessed by a public authority under any other law for the time being in force; “information” means any material in any form, including records, documents, memos, e-mails, opinions, advices, press releases, circulars, orders, logbooks, contracts, reports, papers, samples, models, data material held in any electronic form and information relating to any private body which can be accessed by a public authority under any other law for the time being in force; of the RTI Act, 2005 which is reproduced below:

“information” means any material in any form, including records, documents, memos, emails, opinions, advices, press releases, circulars, orders, logbooks, contracts, report, papers, samples, models, data material held in any electronic form and information relating to any private body which can be accessed by a public authority under any other law for the time being in force.”

Furthermore, a reference can also be made to the relevant extract of Section 2 (j) of the RTI Act, 2005 which reads as under:

“(j) right to information” means the right to information accessible under this Act which is held by or under the control of any public authority and includes ........”

In this context a reference was made to the Hon’ble Supreme Court decision in 2011 (8) SCC 497 (CBSE Vs. Aditya Bandopadhyay), wherein it was held as under:

35..... “It is also not required to provide ‘advice’ or ‘opinion’ to an applicant, nor required to obtain and furnish any ‘opinion’ or ‘advice’ to an applicant. The reference to ‘opinion’ or ‘advice’ in the definition of ‘information’ in section 2(f) “information” means any material in any form, including records, documents, memos, e-mails, opinions, advices, press releases, circulars, orders, logbooks, contracts, reports, papers, samples, models, data material held in any electronic form and information relating to any private body which can be accessed by a public authority under any other law for the time being in force; “information” means any material in any form, including records, documents, memos, e-mails, opinions, advices, press releases, circulars, orders, logbooks, contracts, reports, papers, samples, models, data material held in any electronic form and information relating to any private body which can be accessed by a public authority under any other law for the time being in force; “information” means any material in any form, including records, documents, memos, e-mails, opinions, advices, press releases, circulars, orders, logbooks, contracts, reports, papers, samples, models, data material held in any electronic form and information relating to any private body which can be accessed by a public authority under any other law for the time being in force; of the Act, only refers to such material available in the records of the public authority. Many public authorities have, as a public relation exercise, provide advice, guidance and opinion to the citizens. But that is purely voluntary and should not be confused with any obligation under the RTI Act.”

Furthermore, the Hon’ble Supreme Court of India in Khanapuram Gandaiah Vs. Administrative Officer and Ors. Special Leave Petition (Civil) No.34868 OF 2009 (Decided on January 4, 2010) had held as under:

6. “....Under the RTI Act “information” is defined under Section 2(f) “information” means any material in any form, including records, documents, memos, e-mails, opinions, advices, press releases, circulars, orders, logbooks, contracts, reports, papers, samples, models, data material held in any electronic form and information relating to any private body which can be accessed by a public authority under any other law for the time being in force; “information” means any material in any form, including records, documents, memos, e-mails, opinions, advices, press releases, circulars, orders, logbooks, contracts, reports, papers, samples, models, data material held in any electronic form and information relating to any private body which can be accessed by a public authority under any other law for the time being in force; “information” means any material in any form, including records, documents, memos, e-mails, opinions, advices, press releases, circulars, orders, logbooks, contracts, reports, papers, samples, models, data material held in any electronic form and information relating to any private body which can be accessed by a public authority under any other law for the time being in force; which provides: “information” means any material in any form, including records, documents, memos, emails, opinions, advices, press releases, circulars, orders, logbooks, contracts, report, papers, samples, models, data material held in any electronic form and information relating to any private body which can be accessed by a public authority under any other law for the time being in force.” This definition shows that an applicant under Section 6 of the RTI Act can get any information which is already in existence and accessible to the public authority under law. Of course, under the RTI Act an applicant is entitled to get copy of the opinions, advices, circulars, orders, etc., but he cannot ask for any information as to why such opinions, advices, circulars, orders, etc. have been passed.”

7. “....the Public Information Officer is not supposed to have any material which is not before him; or any information he could have obtained under law. Under Section 6 of the RTI Act, an applicant is entitled to get only such information which can be accessed by the “public authority” under any other law for the time being in force. The answers sought by the petitioner in the application could not have been with the public authority nor could he have had access to this information and Respondent No. 4 was not obliged to give any reasons as to why he had taken such a decision in the matter which was before him.”

The Commission further referred to the decision of the Hon’ble Supreme Court in the matter of Bihar Public Service Commission v. Saiyed Hussain Abbas Rizwi: (2012) 13 SCC 61 while explaining the term “Public Interest” held:

“22. The expression "public interest" has to be understood in its true connotation so as to give complete meaning to the relevant provisions of the Act. The expression "public interest" must be viewed in its strict sense with all its exceptions so as to justify denial of a statutory exemption in terms of the Act. In its common parlance, the expression "public interest", like "public purpose", is not capable of any precise definition. It does not have a rigid meaning, is elastic and takes its colour from the statute in which it occurs, the concept varying with time and state of society and its needs (State of Bihar v. Kameshwar Singh([AIR 1952 SC 252]). It also means the general welfare of the public that warrants recognition and protection; something in which the public as a whole has a stake [Black's Law Dictionary (8th Edn.)].”

The Hon’ble Supreme Court in the matter of Ashok Kumar Pandey Vs. the State of West Bengal (decided on 18 November, 2003Writ Petition (crl.) 199 of 2003) had made reference to the following texts for defining the meaning of “public interest’, which is stated as under:

“Strouds Judicial Dictionary, Volume 4 (IV Edition),'Public Interest' is defined thus:

"Public Interest (1) a matter of public or general interest does not mean that which is interesting as gratifying curiosity or a love of information or amusement but that in which a class of the community have a pecuniary interest, or some interest by which their legal rights or liabilities are affected." In Black's Law Dictionary (Sixth Edition), "public interest" is defined as follows : Public Interest something in which the public, or some interest by which their legal rights or liabilities are affected. It does not mean anything the particular localities, which may be affected by the matters in question. Interest shared by national government....”

In Mardia Chemical Limited v. Union of India (2004) 4 SCC 311, the Hon’ble Supreme Court of India while considering the validity of SARFAESI Act and recovery of non-performing assets by banks and financial institutions in India, recognised the significance of Public Interest and had held as under :

“.............Public interest has always been considered to be above the private interest. Interest of an individual may, to some extent, be affected but it cannot have the potential of taking over the public interest having an impact in the socio-economic drive of the country...........”

Every action of a Public Authority is expected to be carried out in Public Interest. The Hon’ble Supreme Court of India in the matter of Kumari Shrilekha Vidyarthi, etc vs. State of UP and Ors., 1990 SCR Supl. (1) 625 dated 20.09.1990 wherein it had been held as under:

“Private parties are concerned only with their personal interest whereas the State while exercising its powers and discharging its functions, acts indubitably, as is expected of it, for public good and in public interest. The impact of every State action is also on public interest.”

Similarly, the Hon’ble Supreme Court of India in the matter of LIC of India vs. Consumer Education and Research Centre, AIR 1995 SC 1811 dated 10.05.1995 had held as under:

“Every action of the public authority or the person acting in public interest or its acts give rise to public element, should be guided by public interest. It is the exercise of the public power or action hedged with public element becomes open to challenge.”

The Commission however felt that there is an urgent need to develop a robust system of record keeping in the Respondent Public Authority and to review its efficaciousness periodically. In this context, a reference was made to the decision of the Hon’ble High Court of Bombay in the matter of Union of India v. Vishwas Bhamburkar, W.P. (C) 3660/2012 dated 13.09.2013 wherein the Court had in a matter where inquiry was ordered by the Commission observed as under:

“6…………It is not uncommon in the government departments to evade disclosure of the information taking the standard plea that the information sought by the applicant is not available. Ordinarily, the information which at some point of time or the other was available in the records of the government, should continue to be available with the concerned department unless it has been destroyed in accordance with the rules framed by that department for destruction of old record. Therefore, whenever an information is sought and it is not readily available, a thorough attempt needs to be made to search and locate the information wherever it may be available. It is only in a case where despite a thorough search and inquiry made by the responsible officer, it is concluded that the information sought by the applicant cannot be traced or was never available with the government or has been destroyed in accordance with the rules of the concerned department that the CPIO/PIO would be justified in expressing his inability to provide the desired information. Even in the case where it is found that the desired information though available in the record of the government at some point of time, cannot be traced despite best efforts made in this regard, the department concerned must necessarily fix the responsibility for the loss of the record and take appropriate departmental action against the officers/officials responsible for loss of the record. Unless such a course of action is adopted, it would be possible for any department/office, to deny the information which otherwise is not exempted from disclosure, wherever the said department/office finds it inconvenient to bring such information into public domain, and that in turn, would necessarily defeat the very objective behind enactment of the Right to Information Act.”

The Hon’ble High Court of Gujarat in the matter of Chandravadan Dhruv vs. State of Gujarat and Ors, Special Civil Application No. 2398 of 2013 dated 21.12.2013 held as under:

“24. Since the issue raised by the petitioner is of a vital public importance, we, on our own, made a little research on the subject and found that the Department of Personnel and Training of the Government of India has constituted a Task Force for the effective implementation of Section 4 of the RTI Act. As a part of this Task Force, IT for Change is facilitating a sub group on 'Guidelines for Digital Publication under RTI supporting Proactive Disclosure of Information'. As a part of the work of this sub-group a one day consultation was held on the said subject i.e. 'Formulating guidelines for digital publication under RTI supporting proactive disclosure of information' in Bengaluru.

25.3 How to ensure proper record keeping?

• The required level of proactive disclosure is not possible without appropriate record keeping, and this aspect needs focused attention. There are detailed rules for record keeping and they should be strictly followed and the scheme for it should be published. Record keeping practices may have to be reviewed from the point of view of comprehensive proactive disclosure requirements, especially through digital means.

• Section 4.1.a is very clear about the need for proper record keeping, inducing in digital and networked form. Funds should be earmarked for digitizing records. Complete details of all records that are maintained and available digitally, and about those which are not, with due justification thereof, should be published. Annual reports on compliance with section 4.1.a should be sought by the Information Commissions.

• The costs involved in digitizing resources and maintaining networked computer based record-keeping and information systems is often cited as a major deterrent. It was felt that it is no longer a major issue. India is at par or better in terms of IT issues than many developed countries that maintain high standards of digital publishing of public information. The real cost is in terms human resources, including skills, and these are easily available at all levels in India today.

• An example was given about how a government office in Bangalore was able to scan all its documents at a very low cost. Another example that was discussed was of 'Bhoomi' project in Karnataka, whereby, it was contended that, if open public access to such complex spatial data as the land records of the entire state can be ensured, how can giving access to all textual documents of an office or department be any more difficult.”

DECISION:

Keeping in view the facts of the case and the submissions made by both the parties, while expressing serious concern about the state of recordkeeping within the Respondent Public Authority, directs the Director, CGHS, New Delhi to depute a team of officials to enquire into the entire matter and provide information to the Appellant in the format in which it has been maintained within the public authority within a period of 30 days from the date of receipt of this order. Besides this, it is essential that a comprehensive and robust policy for digitization of its records be evolved and implemented within a time bound manner for the ease and convenience of all concerned. The Appeal stands disposed with the above direction.

Bimal Julka

Information Commissioner

Citation: Mr. Abhishek Kumar v. CPIO & Addl. Director General (HQ) Ministry of Health & Family Welfare in Second Appeal No.:- CIC/CGHSR/A/2017/604642/CGHSD-BJ, Date of Decision: 15.03.2019