Details of maintenance work - Respondent: The letter was delivered wrongly to another applicant due to the dispatch section error - CIC: PIO is cautioned to be careful and ensure that correct annexures are sent on time while sending RTI replies
The complainant has sought the following information:
Provide details of maintenance work completed at Bishnandi telephone exchange during the last 10 years. What are the equipment or instruments, which need replacement and are yet to be replaced?
Grounds for filing Complaint:
The CPIO did not provide the desired information.
Submissions made by Complainant and Respondent during Hearing:
The complainant was not present at the VC venue despite notice of hearing sent vide speed post acknowledgment no. ED914796181IN.
The DGM (Admin) cum CPIO vide written submissions dated 22.03.2023 submitted that the letter was delivered wrongly to another applicant due to the dispatch section error. He also submitted that as this was a human error the same was not intentional. He submitted a copy of the reply and also a copy of the advisory to the Dispatcher. The concerned employee was advised to be careful and it was admitted that the annexure to the reply enclosed was irrelevant.
The CPIO submitted that the correct reply letter was sent on 22.03.2023 along with the copy of the written submissions.
As per record a point-wise reply was provided on 22.04.2022. However, as the same was not received by the appellant earlier, the CPIO was asked to be careful in future.
The appellant failed to attend the hearing to indicate to the Commission why he was not satisfied with the contents of the reply. The Commission perused the content of the reply and found that a suitable reply was provided and the same was despatched on 22.03.2023.
In view of the above observations, the CPIO is cautioned to be careful and ensure that correct annexures are sent on time while sending RTI replies.
The complaint is disposed of accordingly.
Vanaja N. Sarna
Citation: Sarwan Singh Brar v. Bharat Sanchar Nigam Limited, File no.: - CIC/BSNLD/C/2022/628803; 05/04/2023