Using RTI for resolving dispute with the Reliance Life Insurance Company Limited
The appellant had filed a complaint with the Insurance Regulatory and Development Authority (IRDA). Later she filed an application under Right to Information (RTI) Act seeking information on the actions taken on his complaint. The Public Information Officer (PIO) provided the status of the appellant’s complaint.
During the hearing, the respondent submitted that information as received by them from Reliance Life Insurance Company Limited had already been furnished to the appellant. The appellant submitted that the signatures that were fixed on the documents vide which the proposal had been made were forged and were not hers. The PIO further submitted that the nature of dispute between the appellant and the insured was contractual in nature and IRDA did not have any role in it. The PIO also stated that in case the allegations made by the appellant were true then it was a criminal offence which should be reported to the police for further action.
View of CIC
The Central Information Commission (CIC) dismissed the appeal stating that the appellant is free to take action as per law in respect of her complaint.
Citation: Ms. Sonali Piri v. IRDA in Appeal: No. CIC/DS/A/2011/003916
RTI Citation : RTIFI/2012/CIC/609
Click here to view original RTI order of Court / Information Commission