Reason for returning the undelivered registered AD letter
The appellant filed an application under the Right to Information (RTI) Act with the Department of Posts seeking information regarding a registered post which was returned undelivered. He wanted to know the reasons for returning the Registered AD letter, why were the reason of returning the letter not mentioned on envelop of the letter, why was the date and stamp of the distributer post office not mentioned on the AD card etc. The Public Information Officer (PIO) provided some information.
During the hearing before the Central Information Commission (CIC), the appellant explained that he has sent a registered post and that said letter was returned undelivered. He has been requesting for the reasons for non-delivery of the post. The PIO stated that the address on that envelop was incomplete and hence the said letter could not be delivered. The appellant argued that in such cases the post man is required to make a noting regarding incomplete address but it is apparent from the envelop that no such noting has been recorded. He further stated that when he went to enquire in the matter, the concerned postal authorities behaved rudely with him. The PIO stated that prima facie the postmen committed an oversight in not recording the correct facts and regretted the same. The appellant stated that a copy of relevant rules regarding delivery of post should be provided and an omnibus authority letter signed by various family members should be taken on record by the concerned post office so that the mail/ postal articles addressed to any family member is not denied delivery in future.
View of CIC
The Commission directed the PIO to provide a copy of the relevant rules for the delivery of postal articles to the appellant and to take on record the omnibus authority letter.
Citation: Mr. Ved Prakash v. Department of Posts in File No. CIC/LS/A/2012/000302/BS/1594
RTI Citation : RTIFI/2013/CIC/987
Click here to view original RTI order of Court / Information Commission