Information and Broadcasting (I&B) Ministry adopts the Citizens' charter
I&B Ministry is one of the earliest Central Government ministries to adopt the citizens' charter. The charter lays down certain norms in terms of the time limits and quality of services for the citizens. It also incorporates assurance for action on grievances within a prescribed time frame. It has assured an interim reply or acknowledgement within three days and a final response to the grievance within two months. It may lead to reduction in the number of RTI applications and ensure that information related to the working of the ministry is regularly updated.