Jammed ATM machine – Addressing disputed transaction through RTI
The appellant had used his ATM Card to withdraw about Rs.13,000/- from an ATM machine. The appellant had made a complaint to the bank stating that he was unable to withdraw the amount but the amount had been shown as debited against his account. In this regard he filed an application under the Right to Information (RTI) Act with the State Bank of India (SBI) seeking information about this disputed ATM transaction. The Public Information Officer (PIO) provided some information to the appellant.
During the hearing the before Central Information Commission (CIC), the respondent explained that the appellant had withdrawn the amount from an ATM machine and that this fact was also logged under the prescribed logging system. The appellant stated that the machine which he had used for taking the money out had jammed and that the security guard there posted had also noticed this and had requested for help to rectify the defect. The appellant emphasised to know what action has been taken by the bank on such complaints that he had filed and copy of the relevant daily cash audit balance sheet of the ATM used to take out the cash. The respondent stated that the applications had been responded and the FAA has already informed the appellant that the transaction pertains to a period as old as 2 and 1/2 years and the bank retains the recordings for 6 months only and it is no longer available. The respondent further stated that it will be checked whether copy of daily cash audit balance sheet of that particular day is available.
View of CIC
The Commission directed the respondent to provide the details of the action taken on the letters mentioned along with a copy of the relevant daily cash audit balance sheet to the appellant.
Citation: Mr. Mithilesh Kumar Lal Das v. State Bank of India in Decision No. CIC/DS/A/2012/000132/VS/02599
RTI Citation : RTIFI/2013/CIC/1254
Click here to view original RTI order of Court / Information Commission