Does the PMO follow any Citizen’s Charter?
The appellant filed an application under the Right to Information (RTI) Act with the Prime Minister’s Office (PMO) seeking information relating to the Citizens Charter Bill 1997, the Rights of Citizens for Time bound Delivery of Goods and Services and Redressal of their Grievances Bill 2011 including the progress made on these bills. The appellant also wanted to have a copy of the Citizen's Charter of the PMO. The PMO transferred the application to the Department of Administrative Reforms and Public Grievances. The Public Information Officer (PIO) of that department provided some information.
During the hearing before the Central Information Commission (CIC), the appellant submitted that there was indeed a bill called the Citizens Charter Bill 1997 but the PIO had made no reference to that Bill in his reply. He also pointed out that the Citizen's Charter followed in the PMO was not provided to him. The respondent submitted that the PIO had already provided whatever information was available.
View of CIC
The Commission directed the PIO to find out if there was ever a Bill called the Citizens Charter Bill 1997 and if so, to provide the details of what happened to that Bill. The CIC also directed the PIO to provide a copy of the Citizen's Charter, if adopted by the PMO, by obtaining a copy of it from them.
Citation: Mr. K N Sai Kumar v. Department of Administrative Reform & Public Grievances, Public Grievance Division in File No. CIC/SM/A/2013/000243
RTI Citation : RTIFI/2013/CIC/1419
Click here to view original RTI order of Court / Information Commission