Delay in replying to on-line application
The appellant sought detailed information about an order of Hon’ble High Court of Delhi whereby the MCD was directed to constitute task force and take action in accordance with law. The appellant went to First Appellate Authority claiming that he has not received the reply in respect of his RTI application which was sent by him online. The FAA directed the PIO to send the complete reply to the appellant within 15 days. After the order of FAA, pointwise reply was provided to the appellant but he was not satisfied with the same and filed an appeal. He stated that he has not received complete information and the information was provided very late.
View of CIC
The Commission directed to provide complete information as sought by the appellant. Observing that the MCD has no system by which RTI applications filed online can be handled, the Commission noted that the MCD has setup a sophisticated facility for getting RTI applications online but does not appear to have any back procedures to ensure that the RTI applications sent to appropriate persons. The Commission heard the demand of the appellant for compensation for the harassment faced by him for the delay and using its powers under Section 19(8)(b), awarded Rs. 3000/- as compensation to the appellant.
Most government departments do not have a system for dealing with on-line applications and this needs urgent attention.
Citation: Mr. Sachin Sapra v. Municipal Corporation of Delhi in decision No. CIC/SG/A/2011/003337/17087
RTI Citation : RTIFI/2012/CIC/44
Click here to view original RTI order of Court / Information Commission