Delay in delivery of Aadhaar Card - If UIDAI is not aware of the status after dispatch of the card they should transfer the application to Department of Post rather than giving an evasive reply
1. The appellant through her RTI application dated 21.4.2012 sought information on the following two queries:
“(1) Why she has not received my Aadhaar Card till date which was enrolled 6 months ago on 15.10.2011; and
(2) As per the status report why the electronic letter issued on 25.1.2012 has not yet been sent to India Post”.
The CPIO vide letter No. F-12013/1/20/2012/RTI-UIDAI dated 22.5.2012 informed the appellant as follows” The time taken may be ascribed to queuing at printing stage. Aadhaar letter for the above enrolment ID have been sent to India Post for delivery to the resident. India Post has dispatched the item through booking ID UE09465660IN. Aadhaar letter may be delivered/may have been delivered already. The details of dispatch may be viewed on India Post website www.indiapost.gov.in/Aadhaar logo by putting details of Enrolment Number”.
2. Not satisfied with the reply of the CPIO, the appellant filed first appeal dated 28.8.2012 before the FAA. The FAA vide order No. F-12013/120/2012/RTIUIDAI dated 4.9.2012 while upholding the reply of the CPIO held that it is not possible to settle grievances by invoking the provisions of the RTI Act. However, print out of Aadhaar letter may be obtained from UIDAI website i.e. www.uidai.gov.in/Resident/e-aadhaar.
3. In her second appeal filed before the Commission, the appellant states that she is least interested in the letters and passing on the bug from one to another. She is interested in her Aadhaar Card.
4. Having considered the submissions of the parties, the Commission is of the view that the CPIO has not taken the trouble to enquire from India Post the status of delivery of the Aadhaar letter and provide information to the appellant, besides taking action for transferring the RTI application to the CPIO, India Post. The Commission hereby directs the CPIO to find out the status of delivery of Aadhaar Card, and provide requisite information to the appellant within ten days of receipt of this order. The matter is disposed of on the part of the Commission with above directions/observations.
Citation; Ms. Manju Chavan v. Unique Identification Authority of India in Case No. CIC/SS/A/2012/003401