Complaints register at Gas service station
A consumer registered with M/s. Malka Gas Service had certain grievances. One, the facility of booking of gas by SMS is not available at the said Gas Agency. Secondly, the Complaint Register being maintained at the said Gas Agency is un-numbered and so can be easily manipulated. He filed an application under the Right to Information (RTI) Act regarding these issues. The respondents submitted that the SMS system is being introduced in a phased manner and Bareilly town has not been covered as yet. As regards format of the Complaint Register being maintained at the said Gas Service, they further submitted that the Register being maintained at the said Gas Service is in the prescribed format and there is no irregularity therein.
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The Central Information Commission (CIC) noted that if that be the case, then this may be communicated to the appellant in writing.
Citation: Mr. L.K. Sharma v. IOCL in File No.CIC/LS/A/2011/002078
RTI Citation : RTIFI/2012/CIC/554
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