Allegation of delay in delivery of speed post article - PIO: huge information covering 120 post offices and compilation would cause undue diversion of resources - CIC: PIO to examine the late delivery cases and provide appropriate compensation in 30 days
This RTI is for getting the information on the Actual delivery time taken by DOP Vis a vis standard delivery time fixed for delivery, for mail services other than the ordinary mail services and including but not limited to various express mail services i.e. Speed Post, Registered Letters/Parcels etc. I need the information on following aspects for the mails booked in the Month of August, 2012 from all the Post offices under the administrative control of O/o The Supdt. of Post Offices Delhi, North DN. Delhi-110054. Registered /Speed Post/Others (Please specify the nature of services)
Date of Booking
Date of Actual delivery To addressee
Standard/all owed Number of days of delivery
Actual number of days taken for delivery Delay in delivery (days)
Reason for delay in Delivery
Above mentioned are the board heads under which information is to be furnished by CPIO and which may have any other format also.
Grounds for the Second Appeal: The information as desired has not been provided.
Relevant Facts emerging during Hearing: The following were present
Appellant: Mr. Akshay Kumar Malhotra (9654462917);
Respondent: Mr. Ved Prakash, CPIO (9999180298);
The appellant stated that it has been his experience that even local speed posts in Delhi are delivered after a period of almost one week and there are atleast seven such instances where his mail has been delayed and hence he has sought the information regarding the actual data relating to the delivery of express articles for a period of one month from North Division, New Delhi. The CPIO stated that the appellant had asked for huge and voluminous information covering about 120 post offices and compiling the same would have disproportionately diverted the resources of the public authority and hence he was requested to provide the details of any specific article/s so that the information could be supplied. The CPIO further stated that they have stringent provisions regarding undue delay in the delivery of express articles ( viz. those with time bound delivery) and they provide a compensation upto Rs.1000/- per article. The appellant stated he has 05 to 07 such cases where the delay has been acknowledged by the department and in 02 cases they have even refunded the postal charges of Rs.12/-. He stated that he will provide the details of all such cases to the CPIO who should examine the same and provide appropriate compensation as per the above cited rule/guidelines. The appellant further pointed out that all the data relating to speed post is computerized and the respondent can very well extract the information in soft copy from the system and provide the details on CD in whatever form it exists. He added that he is prepared to narrow his query and the data can be provided only for 10 post offices under SSPO, North Delhi Division viz. Ashok Vihar HPO, Shalimar Bagh PO, Maurya Enclave PO, Sarasvati Vihar PO, Rohini Sector-7 PO, Malkaganj PO, New Sabzi Mandi Azadpur PO, GTB Nagar PO, Kamla Nagar PO and Civil Lines PO for a particular date viz. 21/11/2013. The CPIO stated that he will request his IT department at Mysore to extract the information and provide the same to the appellant.
Decision notice: As agreed by the CPIO he should examine the late delivery cases of the appellant and provide appropriate compensation within 30 days from the date the appellant supplies the necessary papers/details. The CPIO should also write to the IT Department, Mysore to supply the information as above to the appellant within 30 days from the date of receipt of this order. The appeal is disposed of accordingly.
Citation: Mr. Akshay Kumar Malhotra v. Department of Posts in File No. CIC/BS/A/2012/001841/3969