Action taken against the BSNL clerk for alleged misbehavior with senior citizen
A lady (the appellant) had filled in a cheque for the deposition of mobile bill which her father went to deposit. However, the last digit was missing in the cheque and the dealing clerk refused to accept the cheque asking to come with the full number. She stated that she herself had filled the cheque and written everything in her own writing. Later, her father had gone to deposit bill for land line but again the same person misbehaved and her father had to return without depositing the bill. She filed a complaint against the said clerk stating that such behavior is not proper on the part of the person who is dealing with the customers, especially with the senior citizens. Later, she filed an application under the Right to Information (RTI) Act with the Bharat Sanchar Nigam Limited (BSNL) requesting to take stern action against the clerk. She also wanted the action taken report in this regard. The Public Information Officer (PIO) provided some information to the appellant.
During the hearing before the Central Information Commission (CIC), the appellant stated that the PIO had not provided complete information regarding the action taken against the said employee. The PIO stated that the information as available on record has been provided and he is also prepared to allow the appellant to inspect the relevant records and take whatever further information she needs.
View of CIC
The Commission directed the PIO to permit the appellant to inspect the relevant records relating to her RTI application and take photocopies free of cost up to 10 pages.
Citation: Ms. Pushpanjali v. BSNL O/o Chief General Manager Telecom UP and BSNL O/o the Chief General Manager Telecom Gandhi Bhawan in File No. CIC/BS/A/2012/000141/2083
RTI Citation : RTIFI/2013/CIC/1151
Click here to view original RTI order of Court / Information Commission