‘RTI Call Centre and Portal Project' evokes interest amongst IT firms
The Department of Personnel and Training (DoPT) proposal for a call centre aimed at providing greater access to a host of services under the Right to Information (RTI) Act has evoked a good response from the leading IT companies of the country. A 'RTI Call Centre and Portal Project' has been proposed to make the entire process of filing RTI applications and first appeals user friendly and transparent, and make it easier for the respective ministry or department to track the status of RTI applications through the portal. The selected agency will set up, operate and maintain an RTI call centre to facilitate voice calls, SMS and Inter-Voice Response System managed calls. The selected agency is also expected to develop, implement and maintain an RTI portal with provisioning of data centre, disaster recovery services for hosting of the portal and training to government personnel.
Representatives of over a dozen companies including TCS, Infosys, Wipro and Spanco had attended a pre-bid conference organised by the DoPT last month to discuss matters related to the request for proposal document. The last date for submitting of proposals in Department of Personnel and Training (DoPT) for the project "RTI Call Centre and Portal" has now been changed to 19.7.2012 till 5 PM. The Pre-qualification proposals shall be opened on 20.7.2012 at 3 PM in Conference room (Room No.190) of North Block. The Stabilization period which was initially fixed for 3 months from the date of Go Live, has now been amended to 6 months.